Information We Collect

When you reach out to us or engage our professional services, we collect certain information necessary to provide quality service and maintain our business relationship. Here's what that typically includes:

Contact and Business Information

• Your name, email address, phone number, and business details when you contact us
• Company information if you're representing an organization
• Project details and service requirements you share with us
• Communication history related to our business relationship

Website Usage Data

Like most websites, we collect basic technical information about how visitors interact with our site. This includes IP addresses, browser types, and pages you visit. We use this data to improve our website experience and understand which services interest potential clients most.

How We Use Your Information

We're a professional services provider, not a data broker. The information you share stays within the context of our business relationship. Here's how we actually use it:

• Service Delivery: To provide the specific services you've engaged us for and maintain our professional relationship
• Communication: To respond to inquiries, send project updates, and discuss service-related matters
• Business Operations: For invoicing, contract management, and maintaining accurate business records
• Service Improvement: To better understand client needs and refine our service offerings
• Legal Obligations: To comply with applicable laws and regulations in Azerbaijan

We don't sell client information. We don't share it with third parties for marketing purposes. And we certainly don't use it for purposes unrelated to the services you've engaged us for.

Data Storage and Security

Your information is stored securely using industry-standard practices. We maintain both digital and physical security measures appropriate for a professional services firm of our size and scope.

Security Measures

• Encrypted data transmission for all online communications
• Secure servers with regular security updates and monitoring
• Limited access controls—only team members who need information to serve you have access to it
• Regular backups to prevent data loss
• Secure physical premises at our Baku office location

While we implement strong security practices, no system is completely immune to risks. We stay vigilant and continuously update our security approach as technology and threats change.

Your Rights Regarding Personal Data

Under Azerbaijan law and our own commitment to transparency, you have specific rights regarding your personal information. These aren't just legal formalities—we genuinely want you to feel in control of your data.

To exercise any of these rights, contact us at support@Sereen.it.com. We'll respond within a reasonable timeframe, typically within 15 business days. There's no charge for reasonable requests, though we might ask you to verify your identity first.

Data Retention

We keep your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Here's what that means in practice:

• Active Clients: We retain your information throughout our business relationship and for a reasonable period afterward to address any follow-up needs
• Inquiry Data: If you contact us but don't become a client, we typically retain basic contact information for up to two years
• Financial Records: Tax and accounting regulations require us to retain financial documents for specified periods, typically five years in Azerbaijan
• Legal Requirements: Some records must be retained longer due to contractual or legal obligations

When data is no longer needed, we securely delete or anonymize it. This isn't an instant process—proper data disposal takes care and attention to avoid accidental breaches.

Third-Party Services

Running a modern professional services business requires using certain third-party tools and services. We're selective about our partners and only work with reputable providers who maintain strong privacy standards.

Service Providers We Work With

We may share limited information with:

• Email and communication platforms for client correspondence
• Cloud storage providers for secure document management
• Accounting and invoicing software for financial operations
• Website hosting and analytics services

These providers are bound by confidentiality agreements and process data only as instructed by us. We don't give them permission to use your information for their own purposes.

International Data Transfers

Our primary operations are in Azerbaijan, specifically at our office on Nariman Narimanov Avenue in Baku. However, some of the third-party services we use may process data on servers located outside Azerbaijan.

When data is transferred internationally, we ensure appropriate safeguards are in place through contractual provisions and by selecting providers with strong international privacy standards. This might include standard contractual clauses or other legally recognized transfer mechanisms.

Cookies and Tracking Technologies

Our website uses basic cookies to function properly and provide a better user experience. We're not using sophisticated tracking systems to follow you around the internet—just standard website functionality tools.

Types of Cookies We Use

• Essential Cookies: These make the website work. They remember your session and preferences during your visit
• Analytics Cookies: Help us understand how visitors use our site so we can improve it. The data collected is aggregated and anonymous

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but you'll still be able to access most content and contact us.

Changes to This Policy

Privacy practices and regulations change. When we update this policy, we'll post the revised version on our website with a new "Last Updated" date at the top. For significant changes that materially affect how we handle your data, we'll notify current clients directly via email.

We encourage you to review this policy periodically, especially if you're considering engaging our services or if you're a current client. The most current version is always available at Sereen.it.com/privacy-overview.html.

Children's Privacy

Our services are designed for businesses and professional clients. We don't knowingly collect information from individuals under 16 years of age. If we become aware that we've inadvertently collected such information, we'll delete it promptly.